Privacy Policy

1. Information We Collect

Information you provide: When you register, we collect your name, email address, and any profile details you choose to provide (such as a display name or avatar). When you make a purchase, we collect billing information processed by our payment provider, Stripe.

Information collected automatically: We collect device information (IP address, browser type, operating system), usage data (content viewed, watch history, interactions), and cookies or similar technologies that help us operate and improve the Service.

Content you upload: If you are a creator, we collect the content you publish and any associated metadata (titles, descriptions, thumbnails).

2. How We Use Your Information

• To provide, maintain, and improve the Service and your account.
• To process payments and manage your subscription, including recurring billing.
• To deliver content recommendations and personalize your experience.
• To send service notifications, release alerts, and account-related emails.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations and enforce our Terms of Service.

3. Information Sharing & Disclosure

We do not sell your personal information. We share information only in these circumstances:

• Service providers: Third parties that help us operate (e.g., Stripe for payments, Mux for video delivery, email providers for notifications) receive only the data needed to perform their services.
• Creators: When you subscribe to or tip a creator, limited information (such as your display name) is shared with that creator.
• Legal compliance: We may disclose information when required by law or to protect our rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, or asset sale, information may be transferred subject to confidentiality protections.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember preferences, measure traffic, and understand how the Service is used. You can control cookies through your browser settings, but disabling them may limit functionality.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Watch history, analytics, and transaction records may be retained longer for legal, accounting, or security purposes. You may request deletion of your account at any time, subject to legal retention requirements.

6. Age Requirements & Adult Content

The Service is available only to individuals 18 years of age or older. Certain content, including the Gold/Platinum and Super Fan tiers, may include adult-oriented material. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will delete it.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Opt out of certain marketing communications.
• Withdraw consent for data processing where consent is the legal basis.

To exercise these rights, contact us at contact@aerixx.tv.

8. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at contact@aerixx.tv.